Frequently Asked Questions
Orders & Shipping
1. When will my order be dispatched?
All orders are dispatched within 1–2 business days after successful payment confirmation.
2. What are the delivery timelines?
Metro Cities: 3–5 business days
Non-Metro Cities: 5–7 business days
Remote Locations: 7–10 business days
Delivery timelines may vary based on your pincode and courier partner.
3. How can I track my order?
Once your order is shipped, a tracking link will be shared via SMS and Email. You may follow the link for real-time updates.
4. Do you offer Cash on Delivery (COD)?
Yes, COD is available for all eligible orders at no extra cost.
5. What are the shipping charges?
We offer free shipping on all orders.
Returns & Exchanges
6. How many days do I have to request an exchange or return?
You can request an exchange or return within 3 days of delivery.
7. What conditions should my product meet for exchange/return?
Your item must be:
Unused
Unwashed
With original tags attached
In the same condition as delivered
8. Do you offer refunds?
We do not offer refunds.
For returns, you’ll receive a store credit coupon that you can use on your next purchase.
9. How do exchanges work?
Once your product reaches us and clears the quality check,
we’ll ship your replacement item.
10. Can I directly swap items?
No direct swaps. You’ll need to request an exchange and we’ll process it once we receive your item.
11. How long does it take to get my replacement item?
After your returned item passes our quality check,
your replacement is shipped within 2–3 business days.
12. How do I start a return or exchange?
Just email us at store.estora@gmail.com
with your order number and the reason for return/exchange.
13. Are shipping charges refundable?
No, shipping charges (if any) are non-refundable.
14. Can I exchange more than once for the same order?
No, we allow one-time exchange per order.
Product Information
15. Are your sizes true to fit?
Yes, our sizes follow standard Indian measurements. A detailed Size Guide is available on every product page.
16. What fabric do you use?
Estora uses high-quality, premium-grade fabrics designed for comfort, durability, and long-lasting color retention.
17. Will the colors fade after washing?
Our products undergo strict quality checks. Follow the washing instructions for best results.
18. Are Estora T-shirts unisex?
Most designs are unisex unless specifically mentioned.
Payments
19. What payment methods do you accept?
We accept UPI, Credit/Debit Cards, Net Banking, Wallets, and COD.
20. Why is my payment failing?
Payments may fail due to network issues, bank downtime, or incorrect details. We recommend retrying or choosing another payment method.
21. Is it safe to make online payments on your website?
Absolutely. Estora uses secure and encrypted payment gateways to ensure full data protection.
Order Issues
22. What should I do if I receive a damaged or incorrect product?
We’re here to help. Email us at store.estora@gmail.com with your order ID and photos, and our team will resolve it promptly.
23. My order shows delivered, but I haven't received it.
Please allow 24 hours. If still undelivered, contact us and we will coordinate with the courier partner.
24. Can I change my address after placing an order?
Address changes are possible only before dispatch. Please reach out to us immediately.
Product Availability
25. Will sold-out products be restocked?
Some items are limited edition. Restocks are announced on our Instagram page @estorastore
Support
26. How do I contact customer support?
You can reach us at store.estora@gmail.com .
We respond within 24 business hours.
